Business terms
fibodo Terms of Use — Business
1. Information About Us
fibodo.com is a website operated by fibodo Limited (we, us, our). We are a company registered in England and Wales with company number 08904097 and have our registered office at 3rd Floor, 207 Regent Street, London W1B 3HH.
2. Terms of Use
2.1 This page (together with the documents referred to on it) sets out the Terms of Use on which Providers ( you , your or Provider) may make use of CORE by fibodo, fibodo.com, findbookdo.com and fibodo mobile applications (together with any other software, provided to you by, or on behalf of, us, including both local and remotely accessed software and any update and/or upgrade to any of them) (together and separately, the Site ), Please read these Terms of Use carefully before you start to use the Site. By using the Site, you indicate that you accept these Terms of Use, which include the privacy policy that applies to the Site (the Privacy Policy ) and that you agree to abide by them.
2.2 Your use of the Site is subject to your compliance with these Terms of Use. By using the Site, you accept these Terms of Use and agree to comply with them. If you do not agree to these Terms of Use in full (together with the documents referred to herein), you must not use the Site. A breach of these Terms of Use may result in your access to the Site, your account and the services provided thereunder being revoked.
2.3 We may update these Terms of Use from time to time, and you agree that you will be bound by the Terms of Use published using the Site when you use the Site. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of any changes to these Terms of Use constitutes acceptance of such changes. If you do not agree to such changes, you should stop using the Site.
3. Age
3.1 To access and use the Site you must be:
3.1.1 16 years old or over; and
3.1.2 in possession of a suitable bank account.
3.2 If you do not satisfy the above eligibility requirements, you must not use the Site. By using the Site you represent that you comply with the above eligibility requirements.
4. Provider and Provider Services
4.1 Our Site provides a platform for activity providers (Providers) to list and sell their services (Provider Services) and for individuals, corporates, marketplaces, groups or families (Users) to book and pay for these services. Any agreement for the Provider Services is between the Provider and User only. We do not offer any services, including any Provider Services, apart from the use of the site. Our service to you is the provision of access to the Site, any related customer support in relation to the Site, and to facilitate the booking and payment of Provider Services only. Users and Providers acknowledge and agree that we are not responsible for providing the Provider Services.
4.2 Providers are required to register with the Site in order to utilise our services. These Terms of Use shall apply to Providers and a separate set of terms of use apply to Users.
4.3 In addition to receiving bookings and payments for Provider Services, our Site provides three different plans as set out on the fibodo CORE website, which provide Providers with a customised level of functionality to suit their specific needs.
4.4 Subject to your compliance with these Terms of Use, we hereby grant you a non-exclusive, non-transferable, non-sub-licensable, revocable licence to use the Site for your business purposes (insofar as they relate to the Provider Services) and only in accordance with these Terms of Use.
4.5 You agree that we may suspend access to the Site or close the Site indefinitely without notice.
4.6 We make no attempt to, and you agree that we have no responsibility to, confirm the identities of Users of the Site.
4.7 We reserve that right (in our sole discretion) to limit the number of Provider Services or sessions that a Provider can post at any time.
4.8 You agree that you will not use the Site for any purpose other than advertising and selling your Provider Services, and related administration and client management.
4.9 Every Provider warrants that it has the necessary licences in place for the use of any commercial music used in their broadcasts. The Provider indemnifies fibodo against 3rd party claims for music copyright infringement on its broadcasts.
5. Account Security
5.1 Providers will be responsible for all activities which occur under their account on the Site (your account). It is your responsibility to keep your account safe and secure. Please do not share the password to your account with anyone and always ensure that you log-off when not using the Site and ensure that devices which you use to access the Site are securely locked when not in your possession.
5.2 We will not be liable for any loss or damage whatsoever resulting from the disclosure of your password contrary to these Terms of Use. You may not use another person's account at any time without the express permission of the account holder.
5.3 You must immediately notify us of any unauthorised use of your password or account or any other breach of security.
6. Safety and Feedback
6.1 At all times when using our Site, we recommend exercising caution, particularly when messaging and meeting Users.
6.2 We maintain a feedback system on the Site which allows Users to give feedback about Providers. However, we do not vet Users on the Site. You are responsible for ensuring your own safety when using our Site and for carrying out any safety checks or verifications in relation to Users.
6.3 You acknowledge that we are not responsible and we are not liable for any online or offline interactions with other Providers, any Users or any other third party.
7. Provider Accounts
7.1 We offer plans for Providers to provide services through the Site. Details about plans can be found on the Site at: https://core.fibodo.com.
7.2 If a Provider purchases a subscription package then this will automatically renew on a monthly or annual basis until the Provider notifies us of its intent to terminate such subscription, such termination to take effect immediately.
7.3 The Provider shall be entitled to upgrade its subscription payment at any time, subject to the payment of any additional upgrade fees. In the event that a Provider wishes to upgrade a subscription package, such upgrade shall be effective immediately, the balance will be due immediately and the revised monthly payment amount will be taken at the next payment date.
7.4 In the event that a Provider wishes to change their subscription package (e.g. to upgrade), this will be effective immediately and a new monthly subscription payment date will be established.
7.5 Where a Provider registers to use the Site by any of the methods set out above, the Provider agrees to disclose true and complete information during the account registration process, and to update Provider information promptly in the event that it changes. Providers agree not to select a username which is offensive, misleading or otherwise inappropriate.
7.6 Providers agree that we may remove from the Site any Provider Services that you list at our sole discretion.
7.7 We reserve the right to refuse access to the Site to anyone at our sole discretion without giving a reason.
8. Booking Provider Services
8.1 Once Provider Services have been posted, the applicable Provider will receive notification once a User books such Provider Services. We will notify the User on screen and/or by push notification via text or email (provided that a valid email address is supplied) confirming the booking confirmation for the Provider Services. This represents a confirmation that the Provider Services have been booked (a Booking Confirmation).
8.2 At the point a User receives the Booking Confirmation, payment will be taken from the User.
9. Prices and Payment
9.1 We may change the user payment methods that we accept at our sole discretion at any time without notice.
9.2 Provider Services may be made available at either standard or discounted rates, as specified on the Site, when listing a Provider Service, provided that the rates specified in clauses 9.2.1 and 9.2.2 are not inconsistent with the fibodo payment administration guidelines set out at Schedule 1 and/or the Site:
9.2.1 Package Rates : Package bookings may be discounted as set out on the Site when listing the Provider Services(s). Package rates will only be offered where expressly selected when listing a Provider Service. For example, if a package of Provider Services is offered then rates may be expressed as "X for the price of Y"(e.g. "4 for 3") meaning that the package is priced below the cost of X number of Provider Services if booked individually.
9.2.2 Discounted services : Discounted rates will only be offered where expressly selected when listing the Provider Services. For example, discounted rates may be offered where a User books a Provider Service at short notice prior to the relevant Provider Service. Provider Services may be discounted as set out on the Site when listing the Provider Service.
9.2.3 Standard : Standard rates will apply where Package or Discounted rates are not expressly listed.
9.3 If a booking is made directly with a User (Direct booking), the Provider must clearly inform the user that the booking is made outside of the remit of fibodo and that all requests for refunds or other administration must be handled directly by the Provider.
9.4 Prices stated on our Site shall be inclusive of our commission which, for the avoidance of doubt, is deemed to be paid by the Provider to us and not by the User to us.
9.5 Providers agree not to market Provider Services, or any services substantially similar to the Provider Services, on any third party booking management platform other than fibodo.
9.6 Providers may agree to accept introductions of new Users from MarketPlace partners operating on the Site. In this case, Providers understand that fibodo will share the spare availability of sessions within its ‘MarketPlace’ network of partners. Bookings made through these channels will be subject to increased commissions, according to the commissions set by each MarketPlace partner, and it is the Provider's responsibility when using the Lead Gen module to agree to the terms (including package and cancellation policies) of the MarketPlace. Prices stated on our Site shall be inclusive of the MarketPlace partner commissions which, for the avoidance of doubt, are deemed to be paid by the Provider to us and not by the User to us.
9.7 Provider agrees that it shall comply with the fibodo special offer guidelines set out a Schedule 1 and agrees that it shall not offer any special offers, discounted rates, loyalty programmes or any other form of reduced or preferential pricing to Users that is inconsistent with that Schedule.
9.8 Providers agree to the following payment terms (further details are set out in Schedule 1):
9.8.1 Providers agree that we will receive payment for Provider Services from the User on a Provider's behalf and that we will subtract our commission/our affiliate commission and any third party payment service provider fees from such fees before forwarding payment to the Provider within seven (7) working days of the Provider services having been completed satisfactorily.
9.8.2 Providers agree that receipt by us of the correct payment from a User shall fully discharge that User's payment obligation to a Provider in respect of the applicable Provider Service.
9.8.3 In the case of Package Rates, we will forward the single payment made to us by Users (less our commission / our affiliate commission and any third party payment provider fees) to Providers within seven (7) working days of the first Provider Service having been completed satisfactorily and Providers agree that fibodo has no responsibility for any dispute which might arise between the Provider and the User subsequently.
9.8.4 Payment may be refunded to Users pursuant to Clause 10 below.
9.8.5 We reserve the right (in our sole discretion) not to make payment to Providers where a User has made a legitimate complaint in relation to the quality of the Provider Services or the Provider.
9.8.6 Use of the Site to list and/or contract for Provider Services is subject to our commission / our affiliate commission, which we may change at our sole discretion. All our fees are quoted exclusive of any applicable taxes, duties or charges.
10. Cancellations, Refunds and Chargebacks
10.1 Providers acknowledge and agree that when accepting a booking made by a User on the Site (or other arrangement between Provider and User using the Site) by sending a booking confirmation, then a legally binding contract is formed between the parties.
10.2 Providers accept that Users are entitled to cancel any Provider Services booked using the Site in accordance with the "Terms of Use - Users" as listed on fibodo's website (see Schedule 1 for further details).
10.3 Providers accept that if the Provider cancels or is unable to provide any Provider Services which have been booked, and it is not due to the fault of the User, the Provider understand the User will be offered a full refund or credit.
(a) In the event that the Provider cancels or is unable to provide Provider Services part way through a course or activity package, Providers agree that fibodo has no responsibility for any dispute which might arise between the Provider and the User subsequently.
10.4 Providers agree that fibodo is not responsible or liable for:
(a) any payment owed to a Provider by any User, including any reclaiming of funds by a payment services provider or financial institution which may occur;
(b) any fees payable in respect of the method of payment used to pay for any Provider Services;
(c) any failure of the Site to list your Provider Services or return your Provider Services in a search which is beyond our reasonable control;
(d) payment of any taxes (including VAT) in connection with the Provider Services; or
(e) any damage to or loss of any equipment used as part of the Provider Services.
10.5 If the user transpires not to be the authorised user of the payment card used or if the User otherwise contests the transaction as fraudulent, the amount of a transaction may be reversed or charged back (Chargebacks). For any transaction that results in a chargeback, fibodo may withhold the Chargeback amount in a reserve or may recoup from the Provider the amount of the Chargeback together with any associated fees, fines and a fibodo service charge of £50.00. If you have pending Chargebacks, we may delay payments and if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you until such time as: (a) the Chargeback is assessed due to a User complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the User may dispute the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you agree to pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including lawyers' fees and other legal expenses, incurred by us for the collection of all amounts unpaid by you.
10.6 If we believe you might incur, or you are incurring, an excessive amount of Chargebacks, we may establish additional conditions governing your account, including (a) establishing new processing fees, (b) creating a reserve in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, (c) delaying pay-outs, or (d) terminating or suspending your use of the Site.
10.7 Providers agree to assist us when requested, at your expense, with investigations into any of your transactions processed through the Site. To that end, you permit us to share information about a Chargeback with the User, the User's financial institution, and your financial institution in order to investigate and/or mediate a Chargeback. We will request necessary information from you to contest the Chargeback. If the Chargeback is contested successfully, we will release corresponding reserved funds to your account. If a Chargeback dispute is not resolved in your favour by the network or issuing bank or you choose not to contest the Chargeback, we may recover the Chargeback amount and any associated fees as described in these terms. You acknowledge that your failure to assist us in a timely manner when investigating a transaction, including providing necessary documentation within fifteen (15) days our request, may result in an irreversible Chargeback. We reserve the right, upon notice to you, to charge a fee for mediating and/or investigating Chargeback disputes.
11. Provider Obligations
Providers agree to not:
(a) list or carry out any Provider Services which are controlled, regulated or banned by law, or that a Provider is not legally permitted and fully authorised to provide or advertise;
(b) use any equipment in carrying out Provider Services which does not comply with applicable safety regulations, is otherwise unsafe, or which does not operate correctly;
(c) list any Provider Services which you are not competent to provide;
(d) list any Provider Services in inappropriate areas of the Site; or
(e) provide incorrect, materially (including credentials) incomplete or misleading information about itself or the Provider Services
11.2 The Provider agrees to comply with all applicable laws (including all applicable consumer laws) in providing the Provider Services to Users.
11.3 Providers agree to indemnify us against any chargeback or other recovery of funds paid by a User, or any claim made by a User against us, which arises in connection with a payment made to a Provider.
11.4 Providers agree that we shall be entitled at any time to set-off any liability a Provider owes to us against any liability that we owe to that Provider, and that we may retain and apply any funds that we receive on that Provider's behalf from a User against any liability which that Provider owes to us.
11.5 Providers agree not to arrange to provide services to any person that the Provider is introduced to using the Site by any means other than the Site.
11.6 Providers agree not to avoid or try to avoid paying us our fee in respect of any services which a Provider provides to any person that the Provider is introduced to using the Site.
11.7 Providers will maintain valid industry-standard insurance policies in connection with your provision of Provider Services at a level appropriate to the type and volume of the Provider Services and shall provide, upon request, evidence reasonably satisfactory to us that such insurance policies are in full force and effect.
11.8 You agree to perform all Provider Services with due care and skill using reasonably experienced and qualified personnel
11.9 Providers agree to comply with the data protection obligations set out in Schedule 2.
12. Acceptable Use Policy
12.1 As a Provider you agree that:
12.1.1 you will not decrypt, extract, disassemble, reverse-engineer or decompile the Site;
12.1.2 you will not use the Site other than as a single product;
12.1.3 the right to use any upgraded or updated version of the Site replaces the right to use the Site being upgraded;
12.1.4 the Site contains confidential information, proprietary information and trade secrets and that any and all intellectual property rights and other rights in the Site are and will be owned by us and our licensors;
12.1.5 you will not use the Site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
12.1.6 other than as agreed with us you will not:
(a) remove any identification or notices of any proprietary or copyright restrictions from the Site or any associated materials,
(b) include any portion of the Site in any other software program, or
(c) develop methods to enable unauthorised parties to use the Site;
12.1.7 you expressly waive any rights you may obtain through application of the law of any jurisdiction or otherwise that are inconsistent with these Terms of Use, so far as is permitted by applicable law;
12.1.8 you will not create any modifications or derivative works directly or indirectly using the Site, or components thereof, and any modifications or derivative works created directly or indirectly using the Site, or components thereof, or enhancements to the Site, shall vest on creation in, and be owned exclusively by, us, and you shall promptly execute any further documentation required to legally or commercially effect such assignment;
12.1.9 you will not knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
12.1.10 you will not damage, interfere with or disrupt the Site in any way;
12.1.11 you will not use the Site or information obtained from the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
12.1.12 you will not use the Site for any purpose that is unlawful, improper or illegal, or in breach of any, or for the purpose of breaching any, law;
12.1.13 you will not use the Site in a way which infringes the rights of anyone else, harasses anyone else, is harmful, or otherwise restricts or inhibits anyone else's use and enjoyment of the Site;
12.1.14 you will not use the Site to impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity;
12.1.15 you will not post comments about yourself or which are not in good faith and in accordance with your honestly held belief;
12.1.16 you will not use the Site for the purpose of harming or attempting to harm minors in any way; and
12.1.17 you will not use contact details obtained using the Site to harass any person.
13. Our Liability
13.1 You agree that we do not review listings or content posted by any Provider and we have no control over or liability for the truth, accuracy or fairness of any post, feedback, response or listing, or the quality, safety or legality of any items listed. You agree that we are not a party to any transaction between a Provider and a User made using the Site and have no control over or liability for the actions of any User, including their ability or willingness to comply with any agreement, pay for any services or supply any services.
13.2 We will supply the Site using reasonable skill and care but we make no other representations, warranties or guarantees, whether express or implied, with respect to the Site. You accept that the Site is provided on an 'as is' basis. You agree that we have no liability for:
(a) the acts or omissions of Users of the Site or of other Providers, including during the receipt of Provider Services;
(b) any loss you may suffer as a result of any interruption of the operation of the Site;
(c) the lawfulness of the content of any listing or of any services listed on the Site; or
(d) the accuracy of any information contained on the Site.
13.3 To the extent permitted by applicable law, we expressly exclude all other conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
13.4 You agree that we, and our directors, employees, officers, agents, subsidiaries and affiliates shall, to the extent permissible by applicable law, not be liable to you in contract, tort or otherwise in respect of any loss of data, revenue, profits, opportunity, goodwill, data or reputation, whether direct or indirect, or for any indirect or consequential loss or damage.
13.5 Information published using the Site is not intended to amount to advice on which reliance should be placed, and you agree we have no liability for reliance placed on any information published using the Site by any third party.
13.6 Our liability to you under or in connection with these Terms of Use is limited to £100 (one hundred pounds sterling. Any payments that we receive on your behalf from a User which we are obliged to pay to you shall not be subject to, nor count towards, this limit.
13.7 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by our negligence (as defined in the Unfair Contract Terms Act 1977), liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
14. Indemnity
14.1 You agree to indemnify us and our affiliates and our respective directors, officers, employees and agents, as well as their licensors and suppliers, from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of claims brought by third parties arising from or related to your access or use of the Site or other information made available by you to the Site.
15. Content
15.1 The Site and the material published using them, are protected by copyright and intellectual property laws and treaties around the world. If any such rights belong to us or our licensors, they are reserved.
15.2 You grant us permission (a non-exclusive, perpetual, irrevocable, royalty-free, sublicensable, transferable licence) to use any material that you upload to the Site (your content), in order to operate the Site.
15.3 You represent and warrant that you have all rights, power and authority necessary to grant the licence under clause 15.2, and that all your content: (a) does not infringe the rights of any third party; and (b) complies with all applicable law and regulation.
15.4 You acknowledge and agree that you are liable for all of your content, in whatever form.
15.5 You accept that we may remove any material that is uploaded to the Site without notice and for any reason at our sole discretion.
15.6 The content available through the Site is protected by intellectual property law, including copyright, and you agree that you will not reproduce, distribute, copy or publicly display any content which is not your own content, except to the extent required for your use of the Site in accordance with these Terms of Use.
16. Privacy
16.1 You agree that we may process personal information about you that we gather from your use of the Site in accordance with our Privacy Policy as published on the Site.
16.2 You agree that you will not use any contact details or other personal information obtained through use of the Site except for completing and carrying out agreements for Provider Services or as explicitly agreed by the subject of the personal information.
16.3 You agree that we may disclose your identity to any party who claims that material posted or services listed on the Site by you or utilisation of your account infringes their rights, or to any public authority in any jurisdiction on request.
17. Suspension and Termination
17.1 You acknowledge and agree that we may, in our sole discretion, suspend or terminate your account and/or your access to the Site at any time for any reason and without notice to you.
17.2 You agree that we shall not be liable to you or to any third party for any suspension and/or termination of your right to use or otherwise access the Site where you are in breach of these Terms of Use
17.3 You may stop using the Site at any time, but you will remain liable to provide or pay for (as applicable) any Provider Services you have agreed to provide or procure.
17.4 Termination of your account and/or access to the Site shall not affect any accrued rights or liabilities.
18. Linking
18.1 You may link to your customised pages of the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express consent.
18.2 Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those external sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
19. Access
You agree that you will not use any scraper, spider, robot, harvesting bot or other automated means to access the Site without our express written consent, and you will not interfere with the operation of the Site or place an undue strain on our infrastructure.
20. Other Important Terms
20.1 We can assign, sub-contract and/or otherwise transfer any or all of our rights and/or obligations under these Terms of Use to any company, firm or person. We can only do this if it does not affect your rights under these Terms of Use. You may not assign, subcontract and/or otherwise transfer your rights or obligations under these Terms of Use to anyone else except with our written consent.
20.2 If any of these Terms of Use, including any part of any term, is found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Use or the relevant part thereof shall remain in full force and effect.
20.3 Any failure by us to exercise or enforce any right or provision in these Terms of Use will not constitute a waiver of such right or provision.
20.4 Except as expressly stated in these Terms of Use, nothing in these Terms of Use is intended to confer any rights, remedies or benefits upon any person other than you and us.
20.5 These Terms of Use set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
20.6 Subject to clause 13.7, you confirm that you have not been induced to enter into a contract on these Terms of Use by any prior representations, whether written or oral, except as specifically reproduced in these Terms of Use and you hereby waive any claim for breach of any such representations which are not specifically reproduced in these Terms of Use.
20.7 In these Terms of Use the use of the word "including" shall not limit any preceding category.
20.8 Nothing in these Terms of Use is intended to or shall give rise to any relationship of employment, agency, partnership, joint venture or profit sharing.
20.9 These Terms of Use are governed by and interpreted in accordance with the laws of England and Wales. If we or you choose to bring proceedings in connection with these Terms of Use, we or you must do so in the courts of England and Wales, or the courts of the jurisdiction you live in.
fibodo Privacy Policy
We respect privacy. A description of our privacy practices are below.
1. Who We Are
This Privacy Policy applies to any “personal data” (as defined in applicable data privacy laws, including the Data Protection Act 1998 and the General Data Protection Regulation ((EU) 2016/679) provided or collected through this website fibodo.com and the fibodo mobile app (together “our Site”). The organisation with responsibility for this Privacy Policy is fibodo Limited ("fibodo", "we", "our", "us"). We are a data controller in relation to the collection and use of your personal data.
2. What Personal Data We Collect From You
We collect personal data from visitors to and Users of our Site, and from recipients of booking confirmations. We receive and store any personal data you enter, through our Site or give us in any other way, for example by emailing us. This includes personal data that can identify you, including:
your first and last name,
email addresses,
locations at any time if you agree to our Site gathering your geo-location data through your phone,
your gender and year of birth,
details of any disability you might have only if needed by the host,
billing information (such as credit card number and expiration date, cardholder name, and registered postal address),
messages sent through the fibodo messaging system.
We also automatically collect some data about your device when you visit our Site. For example, we will collect your IP address, the web browser software used (such as Chrome, Firefox, Safari, or Internet Explorer), the type of device (such as a smartphone or a tablet), and referring website.
3. How We Use Your Personal Data
We use billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the bookings you make on our Site.We use other personal data for the following purposes:
to provide you with the services you request;
to provide you with your booking confirmation and updates;
to manage your account, and provide network notifications;
to communicate with you in general in relation to our Site;
to respond to your questions and comments;
to measure interest in and improve our services, and our Site;
to otherwise customize your experience with this our Site;
to provide you with the fibodo messaging system;
to prevent potentially prohibited or illegal activities; and
to enforce our Terms of Use.
To further our legitimate interest of marketing to our existing customer base, we may provide relevant marketing to you within the scope of the relevant services you are using. We will only send you marketing messages outside of the use of the services if you indicate that you consent (e.g. by “opting-in”) to receiving such messages. To stop receiving marketing communications from us, you can use the ‘unsubscribe’, ‘stop’ or similar facility contained in any such communication or you can email us at the email address set out in “How you can contact us” below stating that you do not wish to receive further communications from us.
4. With Whom We Share Your Personal Data
We will share your personal data with Hosts for the purpose of their providing services to you and with persons who provide services or functions on our behalf for the purposes of administering our site and/or the host services. If you are a fibodo Host (activity organiser) and you have listed an accreditation on your profile, we reserve the right to contact the accrediting organisation you named to verify your details.
We also may share your personal data:
In response to court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our users, or others; and in connection with our Terms of Service and other agreements.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be asked to provide your consent to the sharing of your personal data with third parties.
We also may share aggregate or anonymous information with third parties, including fibodo activity hub owners, event providers and investors. For example, we may tell an activity hub owner the number of people who attended a particular event (who are members of the same activity hub) or the most popular activities across various age groups within the activity hub. This information does not contain any personal data and will be used for research purposes only.
5. Security and Retention of Personal Data
We have adopted strict security processes, in accordance with good industry practice, to prevent the unauthorised access to, or disclosure of, your personal data. Notwithstanding our implementation of these policies, please note that we cannot guarantee the security of any data that you send to us.
We may transfer your personal data outside of the European Economic Area (“EEA”) when we are required to provide your personal data to our clients and service providers who are located in countries outside of the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy, including ensuring that adequate protections are in place in respect of the processing of such data outside of the EEA.
We will retain your personal data on our systems only for as long as is strictly necessary for the purposes for which such data was originally collected (or for such longer period as may be required by law, including in connection with any tax obligations).
6. How You Can Access Your Personal Data
You can access and update your user profile by visiting our Site’s “Account” section.
You can close your account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal data. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for recordkeeping integrity, subject to the restrictions mentioned in the paragraphs above. If you do not hold an account with us or wish to contact us in relation to any personal data that is not displayed in your account you may ask us to access, erase, correct, transfer and/or modify the information that we hold about you by emailing us at the email address listed below. Where you have provided your consent to our processing activities, you may also withdraw your consent at any time (but please note we may continue to process such personal data if we have legitimate legal grounds to do so). You can contact us to request an explanation as to how we process your personal data.
To exercise these information rights please contact us at info@fibodo.com.
Please note that you also have a right to complain to the Information Commissioner’s Office if you are concerned about the way we are handling your personal data.
7. External Links
If any part of our Site links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.
9. How You Can Contact Us
If you have questions about this Privacy Policy or our privacy practices in general, please email us or write to us at:
Email: contact@fibodo.com
fibodo Limited
3rd Floor, 207 Regent Street, London, W1B 3HH